Lucidchart Product Questions

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Lost my documents

Hi, I made some document in the free version of Lucidchart one month ago. And now they're gone. Today I registered and payed the montly fee. But I still cannot find my document? Can somebody help me please?

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Hi Margot!

Thanks for reaching out on the Community. I have some troubleshooting steps that I think will help:

Thanks for reaching out! I am sorry for the issue and am happy to help. If your work is lost, there are a few things you can do:

 

  • The document(s) may still be there. Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es). We would be happy to check any email addresses in our system that you are unsure of.
  • It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash?
  • If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
  • Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. If you are able to find it please fill out this form and send us the URL. That could help us track it down.

 

If none of these options work, please contact us by filling out this Support form and provide the document name or URL if possible. I may be able to locate the document that way. Please let me know if you have any questions.

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