Lost Document or Lost Work

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Lost half my diagrams

I just opened Lucidchart and all my recent work is gone. I have 7 diagrams in my document, but am missing 3 or 4 that are very detailed. I have a basic account so there is no history. Sure hope those diagrams are gone forever. Can you help?

Thanks in advance,

Merrikay Lee

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Hi Merrikay! I'm sorry about the lost work. You may have logged into the wrong account, possibly by using single sign on while signed into a different email account. I suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es). Your documents might also be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. Simply click on the name of the document in your history and it should be restored to your account.

Please let me know if these steps do not retrieve your work!

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As a follow up, my email and password don't work, but when I click on sign in with Office 365, I get right in. I changed my password, but still missing the diagrams.

MkL

Merrikay L 0 votes
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Is there a way to check if I have multiple accounts? My email address is merrikay.lee@gmail.com.

I am currently traveling and working on a laptop instead of my desktop, so I can't check browser history. Would the different device cause a problem (my laptop)?

MkL

Merrikay L 0 votes
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Hi Merrikay, I will reach out to you via email so that we discuss account specifics privately.

Megan W 0 votes
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