Lost Document or Lost Work

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none of my charts are showing when I log in

I just logged in and all my charts are gone. can someone help me urgently.

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Hi Greetje,

Thanks for posting. If your work is still lost, there are a few things you can do:

1. The document might be there now, but for some reason didn't show up when you last looked. Can you double check to ensure the documents aren't there?
2. You may have logged into the wrong account, possibly by using single sign on while signed into a different email account. I suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es).
3. Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. Simply click on the name of the document in your history and it should be restored to your account.

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Hi Kristy,

My documents did show up after about an hour.

I don’t know why it happened.

Greetje L 0 votes
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Hi Greetje,

I am glad they are there now! Please let me know if you have any other issues.

Kristy P 0 votes
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