Lucidchart Product Questions

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My files are gone

 I had an account for a year (I think) and then it expired. Recently I renewed my license under the same name. Is there any way I can retrieve my old files?

Official comment


Hi Steve,

Thanks for posting in the community. If your documents are lost try:

1. You may have logged into the wrong account, possibly by using single sign on while signed into a different email account. I suggest that you make sure you've checked any and all Lucidchart accounts that might be under your email address(es).

2. Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. Simply click on the name of the document in your history and it should be restored to your account.

If none of these options work, please contact us via this form.

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