Lost Document or Lost Work

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Can't find my chart

Hi,

I created a chart a few months ago and now I've logged into my account and I can't find it.  Any advice would be greatly appreciated.  Thanks.

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Our Development Team was able to resolve the issue. Can you confirm that you no longer experience the issue? If you continue to experience issues, please let me know immediately.

Again, thank you for your help and patience while our team worked to resolve this issue!

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Hi Lennie, thanks for reaching out! Typically issues like this occur when users unknowingly create two accounts. I would double check that you're logged into the right account. If you're certain that you don't have two accounts, then fill out this form and someone will look into the issue!

Sara M 0 votes
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Hi, I created a chart on Friday 4/27/18, and accessed it again this morning 4/30/18.  However, I just tried to log in again to access it and now I can't find it anywhere.  Can you help?

Amy G 0 votes
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Hey Amy,

Thanks for reaching out! This is a site wide issue that our Development Team is urgently looking into. We expect the issue to be resolved shortly. I will make sure to update you as soon as the issue is resolved. In the interim, I apologize for any inconvenience the issue causes.

Feel free to let me know if you have any further questions. Thanks for your help and patience!

Megan W 0 votes
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Hi, I had a series of sheets within one document and I can't find it at all (the search function does not appear to be very helpful). I have other charts but not this document - it probably had 5 or 6 within.  It was last accessed in the first week of July. I only have one account. I am hoping this is related to the issues above and not something else. There is nothing in by trash.

Bronwyn L 0 votes
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Hey Bronwyn, are you able to retrieve your document from your browser history? This will often recover lost files. However, I know you mentioned it was last access the first week of July, so I understand that it may not be there anymore, so could you provide the title of the document? We can look up work that way as well. 

Thanks for your patience!

Megan W 0 votes
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