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Document not getting automatically saved

I have noticed the past few days, my document is not getting automatically saved. I have made updates to one document and noticed the status always states "Saving". At times, it does change to "Unsaved".


I have attempted to refresh the page, close and reopen the document, log out then log back in, make a small change and noticed its still not saving automatically.


Is there a bug of some kind currently going on? Any help would be appreciated. thanks.

Official comment


Hi Melissa, thanks for reaching out! Issues like this are typically related to network and browser you're using. Would you mind trying a few things to improve performance?

  1. Update your browser (we recommend Google Chrome for optimal performance)
  2. Clear cache/cookies
  3. Try opening Lucidchart in an incognito window
  4. Disable extensions

Let me know if any of these resolves the issue!

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