Lucidchart Billing

Concerns about a recent charge, or questions about Lucidchart billing in general? You’ve come to the right place! See the sections below to learn about billing with Lucidchart.

Seeing a charge from Lucidchart that you don’t recognize? Please see these common issues that occur.

If you are seeing charges on a new credit card that you did not add to your Lucidchart account, it may be the case that your financial institution has automatically updated this information to Lucidchart as a courtesy. Financial institutions will do this to ensure that account using recurring payments remain in good standing when a new card is issues. In some cases, your financial institution may also allow recurring charges to continue on an expired card. If you have any concerns about this process, please contact your financial institution.
At Lucidchart we take fraud, identity theft, and other unauthorized access to payment information very seriously. If you suspect someone is using your credit card or payment information to pay for their Lucidchart account without your consent, please contact us immediately.
If you were billed for your Lucidchart subscription before you anticipated, this might be because of timing discrepancies between your time zone and Lucidchart’s billing cycle. Lucidchart issues bills using Coordinated Universal Time (UTC). This means that you will be billed seven days after you start your subscription, at the time of day that you started it. For example, if you start a 7-day trial on March 1st at 11:00 AM, your subscription will begin and you will be charged at 11:00 AM on March 8th at UTC time.

Please note: If your subscription starts on the 31st of the month you will be charged on the last day of the month (eg. the 28th, 29th, or 30th).
You can view your current subscription information and billing history in your Account Settings. Click Payment History, and under Current Subscription Level you will find your subscription level, cost, and next renewal date.
You can view and download the most recent invoice for your account in your Account Settings. Click Payment History, and you will find a list of your past payments. Click Details to view more details about your payment, and click Download Invoice as PDF to download.

Please note:
  • You can only download the latest invoice for your account. To access previous invoices, please contact us.
  • If you are on a Team or Enterprise account, you can only access and download invoices if you are the Account Owner or a Billing Admin.
If you have missed the latest invoice email from Lucidchart, it is possible that the email was filtered by your email provider as spam or promotional. To avoid this happening again, please add ar@lucidchart.com and sales@lucidchart.com to the address book of your email provider, as this will help it recognize that these emails are not spam/promo for you.
You can change your credit card or billing information in your Account Settings.

To change your billing information, click Billing Information, enter your new billing information, and click Save Changes.

To modify future invoices to include the company name, click Payment History. Under Invoice Settings, check the box next to Include company name, then enter the company name in in the corresponding text field. Click Save changes.

To add an additional CC to future invoices, click Payment History. Under Notification Settings, check the box next to Other email address, then enter the email you would like CC’ed on future invoices in the corresponding text field. Click Save changes.