Taking a long time to export a PDF, JPEG, PNG, or VDX

If you tried to download your Lucidchart document as a PDF, JPEG, or PNG and it took longer than ten seconds, you should receive the following messaging.

Due to the size of this document, it may take some time to generate your file. Please keep this document open until your download is complete.
Feel free to keep working. Additional changes will not affect the downloaded file.

It can take anywhere from 30 seconds to 20 minutes (a very slow internet connection) to generate your file, however it is very unlikely it will take more than 5 minutes. The following features contribute to a longer time to generate your download. 

  • Page size
  • Number of pages
  • High resolution images
  • A large number of drop shadows

If your download has not been generated after the 20 minute mark, please submit a ticket with the URL to the document, and we will take a closer look to get to the bottom of it.