How to Open the JavaScript Console

If you are having trouble loading your documents list, opening a file, or working in the editor, clear your cache and cookies (browser history), disable any extensions, make sure your browser is up to date, and open the Javascript console in your browser to identify potential errors.

Chrome

  1. Select "View" from the top menu.
  2. Mouse over "Developer."
  3. Select "JavaScript Console."

or

  1. Use the hotkey "Alt+Command+I”.

Firefox

  1. Select "Tools" from the top menu.
  2. Mouse over "Web Developer."
  3. Select "Browser Console."

or

  1. Use the hotkey "Shift+Command+J."
  2. Select the "Errors" tab.

Chrome

  1. Open the menu tab in the top right corner.
  2. Mouse over "More Tools" until the cascaded menu opens.
  3. Select "Developer tools."

or

  1. Use the hotkey "Ctrl+Shift+I."

Firefox

  1. Open the menu in the top right corner.
  2. Mouse over “Developer” until the cascaded menu opens.
  3. Select “Browser Console.”

or

  1. Use the hotkey “Ctrl+Shift+J.”
  1. Click the “Settings” button in the top right corner.
  2. Toggle on “F12 Developer Tools."

or

  1. Use the hotkey “F12.”

Lucidchart is a web app written in Javascript, which means it relies on the Javascript engine of each browser to function properly. Google Chrome’s Javascript engine is the best for Lucidchart, so we recommend using Google Chrome for optimal performance. If you cannot use Chrome, the next best option is to work in Firefox and then Safari (if on a Mac).

Internet Explorer is the least ideal browser because there are multiple versions and some are outdated for web apps like Lucidchart. Internet Explorer 11 is supported, but we strongly recommend making sure that compatibility mode is turned off.

Please ensure you're on the latest version of a browser by following the appropriate links:

 

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