Enterprise Licensing

This article contains all of the information you need about licensing in Lucidchart.

To enable organizations to use Lucidchart as a hub for storing and sharing information, Lucidchart offers two types of licenses for users on enterprise accounts: full-edit and view-only.

Users with full-edit licenses count towards your team license count and have full document creation and editing capabilities. View-only users do not count towards your license count and can access documents made by other users on their account, but cannot create or edit them.

View-only users can request full-edit licenses by clicking the “View only” button and selecting “Request Edit Access.” Depending on your team’s licensing settings, they will either automatically receive a license or their request will become a pending request in the admin panel awaiting the permission of a team admin.

To set up view-only licenses, follow these steps:
  1. Make sure that “do not automatically grant license” is set in your Licensing page.
  2. Click + User in the User management page and add the users as view-only licenses.
You can adjust your team's licensing settings in the Licensing tile of the admin panel. The combination of these settings and your identity management settings will determine the growth of your team.

To grow your account in a seamless way, we recommend that you change all settings to auto. If you would like to supervise the growth of your account, it is better to disable auto settings.

If your licensing settings are set so that users must request licenses, you can set your notification preferences to rceive these request emails immediately or in a weekly digest. To modify this option, navigate to the “Notifications” finger tab of the Licensing page.
With auto-licensing via SCIM, you can determine users' license types (full-edit vs. view-only) in your IDP.

Use the booleon attribute canEdit to determine the license type of a user within that user's SCIM object.
  • If canEdit = false, Lucidchart will provision the user with a view-only license.
  • If canEdit = true, Lucidchart will provision the user with a full editing license.
Please note the following about auto-licensing:
  • The canEdit attribute is built in to the Okta and OneLogin SCIM connectors. It is not built in to the Azure connector. Therefore, while you can provision users with Azure through SCIM, you cannot auto-license them.
  • You can create your own SCIM application with the canEditattribute. If you would like to do so, please reach out to your CSM or submit a support ticket for more information.
  • If you are setting up auto-licensing, it is important to have "do not automatically grant" enabled in your Lucidchart licensing settings page, otherwise all users will be given full edit licences when created, rather than the license type specified in their SCIM object.
  • For users who come in to your Lucidchart account through SCIM as view-only and request a license, you will want to have the setting "admin approve the request" enabled in your Lucidchart Licensing settings. If it is set to let all users receive a license automatically, the next time you make a change to your SCIM instance, license allocation will revert to reflect what your SCIM connection is sending over and strip any automatically assigned licenses.
  • If you have licenses being auto-assigned from your SCIM connection, you may at some point run out of licenses. If you have “auto upgrade” enabled, you will automatically add licenses based on how many licensed users you have added. If you have this option turned off since you have used all of your licenses, the remaining users that show as licensed users in your SCIM instance will go into a silent queue within LC that will automatically be assigned licenses when they free up.

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