Account Settings

Your Lucidchart Account Settings can be found at the top right corner of the Document Queue.

Account Settings

From the User Settings panel you will be able to change:

  • First and last name
  • Username, email address
  • Language Settings
  • Password
  • Communication Preferences
  • Team information (If you are associated with a team)

    User Settings

If you have forgotten your password, click on the "Forgot your password?" link and an email will be sent to the email address associated with your account with instructions on how to reset it.

The preferences panel gives you the capability to customize your experience in the Lucidchart Editor.

You can:

  • Set the default zoom
  • Adjust the default line binding
  • Set the default page units (inches vs. centimeters)
  • Determine what happens after drawing lines
  • Set the default page size
  • Toggle grid lines
  • Enable Lucidchart Search
  • Enable IconFinder Search

For information on how to integrate with Google Drive, please see the Lucidchart in Google Drive help center article.

From the Subscription Level menu, you can view and manage your account level. Paid accounts offer more shape libraries, as well as more functionality for a better Lucidchart experience. Please see our pricing page or contact our sales team for more information

Subscription Levels

You can manage the notifications that you receive from the Notifications panel. As a team member, it is helpful to subscribe to documents that other team members are working on to monitor progress.

Notifications Menu

In the Support Tickets panel, you can view all active tickets with Lucidchart Support.

Support Tickets

From the Payment History panel, Account Owners and Billing Admins can download invoices, and manage the payment of their account.

Payment History Menu


You can download a .laf file as a backup. Simply click on the "Download" button and the download will begin.


From the "Restore" button, you can choose a .laf file that was previously downloaded, and restore it to your Document Queue. The files will be included in a folder in your Document Queue.

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Use Payment History to View Invoices
Renew or Cancel Your Subscription
Lucidchart Top Contributor Program
Account Types