Account Settings

Your Lucidchart Account Settings can be found at the top right corner of your Documents Page, in the drop down menu under account your email.

Account Settings

From the User Settings panel you will be able to change the following information associated with your account. Note that if you are using Google SSO or another single sign-on method, you will first have to set a password, which you can do by scrolling down and clicking "Forgot your password?"

  • First and last name
  • Username, email address
  • Language Settings
  • Password
  • Communication Preferences
  • Team information (if you are associated with a team)

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If you have forgotten your password, click on the "Forgot your password?" link and an email will be sent to the email address associated with your account with instructions on how to reset it.

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The preferences panel gives you the capability to customize your experience in the Lucidchart Editor.

You can:

  • Set the default zoom
  • Adjust the default line binding
  • Set the default page units (inches vs. centimeters)
  • Determine what happens after drawing lines
  • Set the default page size and format
  • Toggle grid lines
  • Enable page tiling
  • Enable IconFinder search
  • Enable template header
  • Enable tips

For information on how to integrate with Google Drive, please see the Lucidchart in Google Drive help center article.

The notifications panel allows you to adjust your notification settings. You can choose to enable or disable notifications for document comments, document changes, and document/folder shares. You can also choose if you want to receive desktop notifications from Google Chrome.

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Please note: these settings refer to the notifications posted to your activity feed, found under the ActivityFeedIcon.png icon on your Documents Page. You can learn how to adjust notification settings for specific documents here. You can learn how to manage your email notifications here.

To save your Lucidchart files locally, download a backup of your documents by clicking “download.”

You can then restore these files to any account by uploading the file under "Restore" and clicking “Restore from backup.”

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You can learn more about how to transfer files via Backup/Restore here and how to backup your files to Google Drive here.

How To View Your Current Subscription:

  1. Navigate to your Account Settings.
  2. Select "Payment History."

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  3. Under “Current Subscription Level” you will find your subscription level, cost, and next renewal date.

    Current_Subscription_Level.png

Who can access invoices?
The account owner and billing admin can access and download invoices.

How to view and download the most recent invoice for your account:

  1. Navigate to your Account Settings.
  2. Select “Payment History”

    Payment_History.png

    Here, you will find a list of your past payments.

    Payment_Snapshot.png

  3. Click “details” to view more details about your payment.

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  4. Click “Download Invoice as PDF.”

Please note: you can only download the latest invoice for your account. To access previous invoices, please contact support.

How to modify future invoices to include the company name:

  1. Navigate to your Account Settings.
  2. Select “Payment History”

    Payment_History.png

  3. Under “Invoice Settings,” check the box next to “Include company name…” so that it turns blue, then type the company name in the text box below.

    Invoice_Setting.png

  4. Click “Save Changes.”


How to add an additional CC to future invoices:

  1. Navigate to your Account Settings.
  2. Select “Payment History”

    Payment_History.png

  3. Under “Notification Settings,” check the box next to “Other email address...” so that it turns blue. Then type the email you would like CC’d on future invoices in the text box below.

    Notifications.png

  4. Click “Save Changes.”



How to change your billing information:

  1. Navigate to your “Account Settings.”
  2. Click “Billing Information.”

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  3. Enter your new billing information on this page:

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  4. Click “Save changes.”


Related Articles
Renew or Cancel Your Subscription
Lucidchart Top Contributor Program
Account Types