Account Settings

Your Lucidchart Account Settings can be found at the top right corner of the Document Queue.

Account Settings

From the User Settings panel you will be able to change the following information associated with your account. Note that if you are using Google SSO or another single sign-on method, you will first have to set a password, which you can do by scrolling down and clicking "Forgot your password?"

  • First and last name
  • Username, email address
  • Language Settings
  • Password
  • Communication Preferences
  • Team information (if you are associated with a team)

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If you have forgotten your password, click on the "Forgot your password?" link and an email will be sent to the email address associated with your account with instructions on how to reset it.

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The preferences panel gives you the capability to customize your experience in the Lucidchart Editor.

You can:

  • Set the default zoom
  • Adjust the default line binding
  • Set the default page units (inches vs. centimeters)
  • Determine what happens after drawing lines
  • Set the default page size and format
  • Toggle grid lines
  • Enable page tiling
  • Enable IconFinder search
  • Enable template header
  • Enable tips

For information on how to integrate with Google Drive, please see the Lucidchart in Google Drive help center article.

The notifications panel allows you to adjust your notification settings. You can choose to enable or disable notifications for document comments, document changes, and document/folder shares. You can also choose if you want to receive desktop notifications from Google Chrome.

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Please note: these settings refer to the notifications posted to your activity feed, found under the ActivityFeedIcon.png icon on your Documents Page. You can learn how to adjust notification settings for specific documents here. You can learn how to manage your email notifications here.

To save your Lucidchart files locally, download a backup of your documents by clicking “download.”

You can then restore these files to any account by uploading the file under "Restore" and clicking “Restore from backup.”

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You can learn more about how to transfer files via Backup/Restore here and how to backup your files to Google Drive here.

Click "Payment History" to view and download recent invoices. 

If you have any other questions about your account or billing, please contact support.



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